Last Reviewed: Wednesday 3rd June 2020
The Coronavirus situation still continues to evolve, and we are currently complying with the lock-down and social distancing guidance set out by the government. As a result the services we are able to offer is limited, but our core operations still continue.
We understand that this is a challenging time for many of our clients, especially those with small businesses. All of our usual contact channels remain open and we would be happy to offer assistance wherever possible.
Please see our Coronavirus FAQ below that answers the most popular questions we’ve been asked over the last few weeks.
When will you be returning to regular service?
We are closely monitoring the government guidance and hope to be back to normal soon, but will remain running a limited service as long as is necessary to protect our clients, staff and the public health. Any updates will be announced on our usual social media channels.
What services are you still operating?
- Remote Support – Email, Telephone, Video Call and Remote Desktop
- New/Refurbished Sales (Operated under controlled collections / deliveries)
- Web & Cloud Solutions
- Managed & Hosted Services
- Marketing & E-commerce Support
- Repairs we’re able to complete from our workshop
You have my device, when will I get it back?
We’re in touch with the few customers who still have a device with us for repair and we’ve made alternative arrangements to get these back safely and securely.
I have an appointment booked, what now?
We’ve already been in touch with customers with upcoming appointments, if you’ve booked further into the future we’ll be in touch nearer the time when we have a better idea of the situation. Please contact us if you have any questions about your appointment.
Will you survive this period as a business?
We appreciate the concern, but as part of our ongoing business continuity plans we have provisions in place to account for scenarios like this – we’re looking forward to seeing our clients again on the other side.
Further to yesterday's announcement it will be necessary for us to further reduce our available services. We will...
Posted by Dan's Computer Services on Tuesday, 24 March 2020
Following the latest government advice on-premise service calls will be restricted to emergencies only, catering for...
Posted by Dan's Computer Services on Monday, 16 March 2020