How can I pay for the work you’ve completed?
We accept payment by cash, cheque or bank transfer. If you’d like to pay by the latter two, please get in touch for the details.
Will you need my power lead?
We require that you bring the power lead for your device with you, especially if it is a laptop. We may be unable to complete the repair or service to a device if the power cable is not included. If the device is a laptop, that means we’ll need the power brick too.
Will I have to give you my passwords?
Depending on the service, we will need some of your passwords. For the most part we’ll only need the password to unlock your machine. If you’d prefer not to share this with us, please let us know prior to your appointment and we’ll talk you through removing it.
What data do you store?
We hold basic contact and billing information for each customer comprising of their name, address, email address and telephone number. We only use this to make personal contact such as letting you know a job is complete or reaching out to check that everything is working as expected after a job.
We also hold information about your computer to protect our interests; we maintain records of your computer specifications, condition and identification numbers.
We don’t store any personal files or data from machines we’ve worked on.
If you’d like to request copies of the information we hold on you, we’d be happy to provide it. Please get in touch to request your data.
Will you go through all my stuff?
While we have no intention of looking through all your files, there may be cases where we have to access areas containing your documents. Some instances, such as data recovery, lend themselves to more data being in view compared to other things such as replacing a keyboard. If you have any concerns about your data, please do let us know and we’ll do our best to make you feel at ease.
Do you do anything for charity?
We certainly do, you can read about our current charitable commitments here. If you’re a charity looking for IT services we’d be happy to discuss the options with you, so please do get in touch. We’re also happy to help with your fundraising, let us know what you’re up to and we’ll see how we can help.
Do I have to pay upfront?
For standard services, we ask that you pay upon completion, usually when you collect your device from us. If we’re upgrading or purchasing on your behalf we may ask for a 50% deposit upfront.
I have a small problem, do I need to bring my computer to you?
We offer remote support, and it’s as easy as typing in a number on your computer. With your permission we can take control of your screen and help with simpler tasks such as setting up a printer or even tuition. Not every problem can be solved remotely though, but please ask if you’d like to give it a try.
Will I lose my personal settings?
Some of our services will result in personal settings such as the login password, desktop backgrounds, account pictures, default applications and general settings being removed or changed. If there’s a particular setting you require be kept, please let us know.
Do you repair phones and tablets?
No. We don’t offer repairs to phones and tablets such as screens or ports. We have no plans to introduce this service in the future.